Does a shared mailbox cost extra?
No. You pay per person in your workspace, not per mailbox. A shared mailbox such as info@ or support@ is free, but everyone who works in it has to be a member of the workspace.
Cirrux charges a seat for each person with access to a workspace. Mailboxes aren't counted, so you can add a shared mailbox for info@, support@ or invoices@ without paying more.
The people who read and answer that mail do count: each of them needs to be a member of the workspace that owns the mailbox, and each member is a seat. Someone who is already a member costs nothing extra to add to a shared mailbox.
If you only want mail to reach one person, an alias on their own mailbox is simpler than a shared mailbox, and is free as well.
Still stuck? Email help@cirrux.co and we’ll help you out.