Billing and payments
Cirrux has one price: an amount per user per month. There are no editions, no feature tiers and no special rates. This page explains how that works, what storage costs, what happens when a payment fails, and how refunds work. The full list of prices is on the pricing page.
One model
Every user is a seat
Each person with access to a workspace takes a seat, at €2,99 per month or €29,00 per year. That is the same for an admin, a colleague, a family member or someone who only uses calendar. There is no free admin login, no student discount and no reduced rate for light users.
We keep it this way on purpose. A seat costs less than a coffee, and a single rule is easier to understand, easier to check on your invoice, and easier for us to keep fair for everyone than a set of exceptions.
No free trial
You can create an account for free to open what people share with you and look around, but a mailbox is paid from day one. Free mailboxes are what spam operations run on, and keeping them off the platform is one of the main reasons mail sent from Cirrux reaches the inbox. To make that fair, your first payment comes with a refund promise, described below.
Storage
Storage covers mail, Drive, documents and Gmail backups, and is pooled across the workspace: every seat adds its share to one shared pool. A larger tier applies to the whole workspace and replaces the seat price for every seat.
| Tier | Per seat | Monthly | Yearly |
|---|---|---|---|
| Standard | 20GB storage | €2,99 | €29,00 |
| Plus | 100GB storage | €4,99 | €49,00 |
| Large | 500GB storage | €9,99 | €99,00 |
| Max | 2TB storage | €19,99 | €199,00 |
When you go over
If a workspace uses more than its tier, we email the administrator and name the smallest tier that fits. Bring usage back under the limit within seven days and nothing changes. If it is still over after seven days, we move the workspace to that tier and bill its rate from then on. If usage grows past the tier we named during those seven days, we email again and the seven days start over, so you are never moved to a price you were not told about.
Uploads that would take the workspace past its pool are refused until there is room again.
Paying
- Payments run through Stripe. Prices are in euro, and VAT is calculated at checkout from your location and VAT number.
- Adding a member adds a seat from that moment, and removing one releases it. Changes during a period are prorated.
- Subscriptions renew automatically, monthly or yearly, until you cancel.
- We give at least 30 days’ notice by email before a price change applies to your renewal. A period you have already paid for is never repriced.
When a payment fails
We retry the payment and email you. Your subscription then gets a seven day grace period, during which incoming mail is deferred rather than rejected, so senders retry instead of getting a permanent bounce. After those seven days, mail to your addresses is rejected and paid features stop. Updating your payment method in your workspace billing settings restores everything.
Cancelling and refunds
14 days, no questions
Email help@cirrux.co within 14 days of your first payment and we refund it in full. No form to fill in and no reason required. Beyond that, we do not refund periods that have already started, unless the law requires it or we have clearly failed to deliver.
- Cancel any time from your account settings. Your workspace stays active until the end of the period you already paid for.
- After a subscription ends we keep the workspace for 30 days, so you can reactivate or export, and then delete it. Your data is always yours to take with you over IMAP, CalDAV and CardDAV, see reliability and backups.
Questions about an invoice
Email help@cirrux.co with the workspace and the invoice it is about. The legal details are in our terms of service.